Concierge Service is like having a personal assistant available to you, 24/7, every day of the year.

Access a personalised service for when you’re on the road through the dedicated BMW Customer Information Centre at a touch of a button.

You can use Concierge Service for a multitude of ‘on the go’ requirements - book restaurants, check flight schedules, find a sporting venue, supermarket or the nearest coffee shop - even order a takeaway to be delivered to your door as you get home, it will instantly become part of your day to day routine.

If your requests to our Concierge include a change in destination they can automatically send it to your navigation system for a stress-free diversion.

How does it work?

Key points to note.

  • Calls to Concierge are made through the iDrive system in your BMW completely standalone from your smartphone.

  • Our centre operates 24/7, 365 days a year with no additional costs home or abroad.

  • Standard for three years on some vehicles from new.

Why would I buy this?

  • Concierge is a completely personalised service available to you every minute of every day.

  • As questions are handled by our UK Customer Information Centre, there’s no need to stop your journey to research your questions on your phone.

What you will need.

  • All calls and data transfer are handled through the in-built SIM card in your BMW.

  • Not reliant on a connected mobile phone.